Shipping and Delivery Policy
M&G Sea Food
1. Scope and coverage
At M&G SEAFOOD, we offer international shipping to Colombia, Panama, the United States, Ecuador, and Mexico, ensuring that our products arrive in optimal condition and comply with the regulations of each country.
2. Delivery times
Delivery times may vary depending on the destination and customs regulations in each country. Estimated times are detailed below:
Colombia y Panama: 5 to 10 business days.
USA: 7 to 14 business days (depending on status and import requirements).
Ecuador y Mexico: 10 to 15 business days.
🚛 Delivery times may vary depending on product availability, customs procedures, and transportation logistics.
3. Shipping and transportation conditions
🔹 Handling of perishable products: All our products are transported under strict temperature controls and cold storage.
🔹 International transport: We use air and sea shipping depending on the destination and the urgency of the order.
🔹 We use air and sea shipping depending on the destination and the urgency of the order: We ensure compliance with health certificates, import permits, and other regulations of each country.
4. Shipping costs
Shipping costs depend on the order volume, destination, and type of transportation required. These will be calculated and confirmed at the time of the quote.
5. Order dispatch and tracking
📦 Once payment and the necessary documentation have been confirmed, the order will be processed and shipped.
📍 We provide a tracking number so you can monitor the shipment status in real time.
🛃 Dispatch time may be affected by customs processes in each country.
6. Liability and claims
We guarantee the quality of the product until delivery at the agreed point.
M&G Sea Food is not responsible for delays caused by customs delays, weather conditions or problems external to our logistics..
In case of damage or irregularities in delivery, the customer must report it within the first 24 hours to proceed with the claim.
7. Contact and support
If you have questions about the status of your order or need assistance, you can contact us through our web form or by email. [sales@mgseafood.com].
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